Tyler Philip Jemson
Automation Officer at JT | Jersey, Channel Islands
work@lyvvy.xyz
https://tyler.jemson.uk

PROFILE
I'm an Automation Officer at JT, having joined in October 2026. IT Engineer with a Level 3 qualification in Software Engineering and experience across managed services since 2022. My work spans public sector support at Civica, service desk and infrastructure engineering at C5 Alliance, and automation for deployments and account provisioning.

EMPLOYMENT

Automation Officer | JT | October 2026 – Present
I'm an Automation Officer at JT, having joined in October 2026.

IT Engineer | C5 Alliance — Jersey | February 2026 – October 2026
Promoted into an engineering role, taking on greater responsibility for infrastructure work and complex project delivery across client environments.
- Built and self-hosted a PowerShell Knowledge Base (ps.lyvvy.xyz) — readily available for the team as a reference for development and script storage
- Developed a purpose-built NetDocuments update deployment tool using PowerShell and Task Scheduler, eliminating manual admin intervention and shared local admin credentials
- Expanded home lab to a multi-server environment with Intune-connected test machines mirroring work baselines for safe deployment development
- Achieved MD-102, HPE ProLiant Foundation, and Sophos Firewall Certified Engineer v22.0 certifications
AppUpdater: https://tyler.jemson.uk/projects/appupdater
NetDocuments Tool: https://tyler.jemson.uk/projects/netdocuments
PowerShell KB: https://tyler.jemson.uk/projects/powershell-knowledge-base
Multi-Server Home Lab: https://tyler.jemson.uk/projects/homelab

Senior Service Desk Analyst | C5 Alliance — Jersey | March 2023 – February 2026
Joined supporting public sector clients. Within less than a year, promoted from junior to senior — reflecting contribution and breadth of responsibility taken on.
- Streamlined ticket triage processes to reduce response times across the service desk
- Mentored junior colleagues to build team capability and technical confidence
- Earned Microsoft AZ-900 certification
- Supported on-premises, hybrid, and cloud environments for public sector clients
Ticket Triage Redesign: https://tyler.jemson.uk/projects/ticket-triage

Service Desk Analyst | Civica — Public Sector | May 2022 – February 2023
Supported on-premises clients including police departments and transport divisions. Built a strong technical foundation and introduced PowerShell automation.
- Introduced PowerShell automation for account creation with departmentalised group assignments — adopted company-wide
- Automated the full starter process: form submission, XML storage, scripted account creation with departmental groups, and a check-out review process before activation
- Supported critical public sector infrastructure including police and transport systems
Starter Account Pipeline: https://tyler.jemson.uk/projects/starter-pipeline

General Marketing Administrator | Host & Stay — Kickstart Scheme | October 2021 – March 2022
Data entry using Excel and website APIs. Day-to-day support for office computing issues, developing troubleshooting and hardware knowledge.
- Managed data workflows using Excel and external APIs
- Provided informal IT support for the office

Call Centre Advisor | Jersey Telecoms | October 2019 – September 2020
Customer support for networking issues, diagnosing and resolving software problems while supporting customers through to satisfactory outcomes.
- Diagnosed networking and software issues for customers
- Developed strong communication skills with non-technical users

Junior Office Assistant | BCR Law — Jersey | July 2017 – September 2019
First professional role at a law firm. Court document deliveries, reception duties, and client enquiries. Learned to manage time and complete work accurately on schedule.
- Managed court document logistics and reception
- Developed organisational skills and professional communication

SELECTED PROJECTS
AppUpdater
Creates Intune packages, detection scripts and update tasks from Windows installers.
https://tyler.jemson.uk/projects/appupdater

Multi-Server Home Lab
Three Proxmox servers for testing deployments, Intune policies and monitoring.
https://tyler.jemson.uk/projects/homelab

Relay
A self-hosted launcher and dashboard for isolated coding projects, persistent memory and context-cost reporting.
https://tyler.jemson.uk/projects/relay

SKILLS
Endpoint & Cloud
- Intune & Device Management
- Microsoft 365 & Azure
Automation & Scripting
- PowerShell & CMD
- Scripting & Development
Infrastructure & Security
- Windows Administration
- Networking & Security
- Linux & Virtualisation
Service Delivery
- Troubleshooting & Service Delivery
- Process Improvement & Mentoring

CERTIFICATIONS
Microsoft | Endpoint Administrator (MD-102) | 2026
Microsoft | Azure Fundamentals (AZ-900) | 2024
HPE | ProLiant Foundation (HPE) | 2026
Sophos | Firewall Engineer · v22.0 (ET80) | 2026
Sophos | Firewall Architect · v21.5 (AT80) | 2026

EDUCATION
Middlesbrough College
Level 3 Diploma in Software Engineering — Double Distinction with Merit. Functional Skills Level 2 English.
Redcar Academy
GCSEs including Mathematics, English Literature, and English Language.

INTERESTS & REFERENCES
Home lab infrastructure, personal coding projects, and creating music and video. References available on request.