Tyler Philip Jemson

C5 Alliance — Jersey

Promoted into an engineering role, taking on greater responsibility for infrastructure work and complex project delivery across client environments.

• Built and self-hosted a PowerShell Knowledge Base (ps.lyvvy.xyz) — readily available for the team as a reference for development and script storage
• Developed a purpose-built NetDocuments update deployment tool using PowerShell and Task Scheduler, eliminating manual admin intervention and shared local admin credentials
• Expanded home lab to a multi-server environment with Intune-connected test machines mirroring work baselines for safe deployment development
• Achieved MD-102, HPE ProLiant Foundation, and Sophos Firewall Certified Engineer v22.0 certifications

C5 Alliance — Jersey

Joined supporting public sector clients. Within less than a year, promoted from junior to senior — reflecting contribution and breadth of responsibility taken on.

• Streamlined ticket triage processes to reduce response times across the service desk
• Mentored junior colleagues to build team capability and technical confidence
• Earned Microsoft AZ-900 certification
• Supported on-premises, hybrid, and cloud environments for public sector clients

Civica — Public Sector

Supported on-premises clients including police departments and transport divisions. Built a strong technical foundation and introduced PowerShell automation.

• Introduced PowerShell automation for account creation with departmentalised group assignments — adopted company-wide
• Automated the full starter process: form submission, XML storage, scripted account creation with departmental groups, and a check-out review process before activation
• Supported critical public sector infrastructure including police and transport systems

Host & Stay — Kickstart Scheme

Data entry using Excel and website APIs. Day-to-day support for office computing issues, developing troubleshooting and hardware knowledge.

• Managed data workflows using Excel and external APIs
• Provided informal IT support for the office

Jersey Telecoms

Customer support for networking issues, diagnosing and resolving software problems while supporting customers through to satisfactory outcomes.

• Diagnosed networking and software issues for customers
• Developed strong communication skills with non-technical users

BCR Law — Jersey

First professional role at a law firm. Court document deliveries, reception duties, and client enquiries. Learned to manage time and complete work accurately on schedule.

• Managed court document logistics and reception
• Developed organisational skills and professional communication